Training and Assignment of Coaches on the INUKA Platform

Terms of Reference (TOR)
Training and Assignment of Coaches on the INUKA Platform

1. General Background

Youth in Palestine face numerous challenges that significantly impact their mental health and well-being. In response to the pressing need for accessible mental health support, Juzoor, in partnership with Inuka and the Netherlands' KIT, has developed a digital counseling platform based on the scientifically validated Inuka method.

The Inuka platform provides psychological support to individuals in Gaza and the West Bank through an accessible, confidential, and stigma-free digital medium. This initiative addresses the shortage of mental health services while mitigating the socio-political challenges contributing to trauma, depression, anxiety, and PTSD (Post-Traumatic Stress Disorder) in the region.

2. Project Background

Juzoor for Health and Social Development is a Palestinian non-governmental organization working at the national level, dedicated to improving the health and well-being of Palestinian families and promoting health as a basic human right.

Juzoor was founded in 1996 by a team of health and development professionals. The organization was named Juzoor (“roots” in Arabic) to reflect the organization’s focus on the underlying socioeconomic determinants of health and wellness, to reinforce the commitment that Juzoor has made to continuing its work in Palestinian communities despite the difficult and challenging political situation, and to reflect the founders’ experience in their related fields and in establishing some of the most important grassroots health organizations in Palestine.

Juzoor tackles critical emerging public health issues, connecting prevention and intervention for the individual to the level of the whole population by addressing the social determinants of health.

In partnership with CARE Palestine and with funding from Enabel, Juzoor is implementing the project “Mental Health Matters: Providing Accessible Support to Vulnerable Youth in Palestine.” This initiative aims to protect vulnerable boys, girls, young women, and men, along with their caregivers, by improving access to essential mental health and psychosocial support (MHPSS) services.

The project employs a comprehensive, evidence-based approach to ensure that MHPSS (Mental Health and Psychosocial Support) services are of high quality, tailored to the unique needs of diverse populations, and impactful in fostering healthier, more stable communities. Additionally, it emphasizes empowering youth by involving them in decision-making on matters affecting their lives and communities.

3. Objective

As part of the “Mental Health Matters: Providing Accessible Support to Vulnerable Youth in Palestine” project, this activity seeks to:

• Train five to six candidates (at least 22 years old) who are passionate about providing support. No prior mental health background is required, as the Inuka platform equips them with the necessary skills to become life coaches. After training, the top three candidates will be certified and recruited based on their performance in the final test.
• Assign these three certified coaches to provide online mental health counseling, enabling them to serve the entire population of Palestine (West Bank and Gaza). This digital approach ensures accessibility, confidentiality, and inclusivity for individuals seeking support.
• Reach a total of 370 young people from the West Bank during the project period, each coach will engage with a minimum of 6 beneficiaries per month over the course of the 18-month project period, in line with the project targets and locations.
• Coaches will provide four sessions per participant, ensuring personalized and comprehensive support.

4. Scope of Work

1. Training of Coaches
   • Content:

• Overview of the Inuka platform and its problem-solving methodology.
• Key coaching skills, including empathy, effective interaction techniques, and session management.
• Steps of the Inuka problem-solving method, incorporating diagnostic and planning tools.
• Application of Inuka recovery tools and navigation of the platform interface.
• Addressing privacy concerns, unique cases, and quality assurance protocols.
• Role-playing and simulation exercises for skill enhancement.
• Final testing and certification (minimum passing score: 85%).

• • Methodology:
• Preparatory reading materials.
• One and a half days of online training, supplemented by role-playing and feedback sessions.
• A final training day with preparatory and concluding tests.
• Outcome:
• Certification of three coaches, equipping them to deliver effective mental health sessions via the Inuka platform.

2. Operationalization
   • Assignment of Coaches:

• Coaches will be integrated into Inuka’s operational framework.
• Session scheduling will be coordinated with the customer service team based on coaches’ availability.
• • Session Management:
• Each coach will conduct four sessions per participant, including an initial planning session and follow-up meetings.
• Coaches will employ Inuka tools and methodologies to enhance participants' mental well-being.

3. Monitoring and Evaluation

• Regular feedback and performance assessments of coaches.
• Success metrics include the total number of participants engaged (370) and qualitative feedback on session outcomes.

5. Deliverables

• Training materials and schedule.
• Certification of three coaches upon successful training completion.
• Weekly progress updates during participant engagement.
• Final report detailing:

1. Number of participants reached.
2. Session outcomes and impact.
3. Lessons learned and recommendations.

6. Timeline

• The assignment is expected to conclude within 18 months, encompassing the training phase and the delivery of sessions.

7. Qualifications for INUKA Coaches

• Strong communication and interpersonal skills.
• A desire to help others and provide support to their community.
• Familiarity with using laptops and digital platforms.
• Fast and efficient typing skills.
• Minimum academic qualifications (applicants from any academic background are welcome to apply).
• Commitment to learning and applying the Inuka life coaching approach.
• Previous experience in community support or volunteering is a plus but not required.

8. Selection process

• A total of five to six candidates will initially be selected for training on the Inuka platform.
• After completing the training, candidates will undergo a final exam/test to evaluate their proficiency in using the platform and applying the Inuka methodology.
• Based on their performance in the test, three coaches will be recruited to join the project.

9. Working Code and Methodology:

• Commitment to Juzoor’s code of conduct and rules and regulations at all times.
• Promote the development of relationships with the partner organizations based on a concept of partnerships founded on shared values, mutual respect, reciprocity of learning and transparency.
• Maintain close and continuous relations with the target population and its grassroots organizations, and provisions to listen to their expectations
• The position holder acknowledges that they have read and agree to abide by Juzoor’s policies and manuals, including but not limited to the following:

1. Juzoor Child Protection Policy.
2. Anti-Fraud, Bribery, Corruption Policy General Protection Policy.
3. Juzoor Gender Equality Policy.
4. Juzoor Sexual Harassment Policy.
5. Safeguarding Policy.
6. WHISTLEBLOWING POLICY.
7. IT & Data Policy.
8. Code of Conduct Policy.
9. HR, Management, Procurement and Financial Manuals.

• The position holder acknowledges that all information is confidential to Juzoor such as documents, manuals, designs, applications of all sorts, agree that these documents are the sole custody of Juzoor and should not be used outside Juzoor organization unless it is cleared by Juzoor management and the board of directors, as stipulated in Juzoor’s IT & Data Policy.
• The position holder has read, understood, and signed off to her/his Terms of Reference (ToR), as attached.
• The position holder understands and agrees to fulfil tasks related to her/his TOR, and for the benefit of Juzoor’s activities, as requested by her/his immediate supervisor.
• The position holder understands and agrees to read, comply and participate in any orientation held by Juzoor related to HR and Juzoor policies.
• The position holder understands that S/he needs to comply with all organizational and partner employment policies and safeguarding requirements.
• The applicant also understands that acceptance is pending a positive reference check from two/ or more previous employment supervisors

10. Application Process

Interested applicants are required to submit the following to the address: jobs@juzoor.org, and write in the subject line: Application – Juzoor INUKA Coaches. The submission needs to include:

1. Personal Statement:

• Explain your motivation to become an Juzoor Inuka coach.
• Highlight your communication skills, willingness to support others, and commitment to community well-being.
• Provide contact details for two previous employers for Juzoor’s reference checks.
   

2. Personal Resume:

• Include any relevant experience in community support, volunteering, or similar roles that demonstrate interpersonal skills (formal experience is not mandatory).

11. Contact Information

For inquiries ONLY, please contact:

• Ms. Sally Dihmes
  Phone: 0597944006
  Email: sdihmes@juzoor.org

12. Deadline for Submission: 28 February 2025